Feel free to contact us if you have any questions about VIVA, our products or our services.
Either use our contact form or call our customer service at +49 7231 58672 18.
We are here Monday to Friday from 8 am to 5 pm.
Your VIVA pieces are handmade by our skilled jewelers in Pforzheim. Learn more about the manufacturing process in our video.
If your product is in stock, you can have your jewelry in just a few days.
However, some products are custom made when ordered for you by our goldsmiths. This loving process takes about four weeks.
Delivery charges are subject to your specific country and area code. For detailed pricing please select your country during checkout.
We use Stripe for our payment processing.
Accordingly, all payment methods supported by Stripe are available.
These include the following:
- Apple Pay
In addition, payment by installments is possible when paying with Klarna.
The length of our necklaces are listed in their respective product description and our earrings are standard size.
If you are unsure about your ring size, our ringsizer will help you to choose the right size.
You can find information about your right of withdrawal in our GTCs. If you would like to return your jewelry, please contact us at email@example.com.
The 585 alloy we use is 58.5% fine gold by weight and is equivalent to 14 carats (kt).
The metric carat (ct) is a unit of weight used to determine the weight of gemstones.
Freshwater pearls are pearls that grow in freshwater mussels. They are grown in lakes or smaller rivers. We use only round, white freshwater pearls.
South Sea Pearl
The South Sea pearl is one of the most sought after pearls in the world. The South Sea oyster Pinctada maxima grows in Pacific waters. We use only round, white pearls.
The Tahitian pearl is a pearl created in the black-lipped pearl oyster Pinctada margaritifera. We use only round, black Tahitian pearls.
The diamonds we use are impressive diamonds in a special cut with 58 facets.
Yellow gold is a gold alloy where we add copper and silver to the pure gold.
Our rose gold is a gold alloy with a characteristic red shimmer.
Our white gold is a gold alloy that has been stripped of its yellow color intensity by adding silver, nickel or even palladium.